Frequently Asked Questions

Simply browse our collection on velisses.in, click "Add to Cart" on items you love, then click the cart icon and proceed to checkout via WhatsApp. It's quick and easy!

Yes! Contact us on WhatsApp within 1 hour of placing your order and we'll help you modify or cancel it.

Yes! Just mention "gift wrap" in your WhatsApp order message and we'll wrap it beautifully at no extra charge.

Standard shipping takes 3-7 business days. Express shipping (2-3 days) is available. Orders are processed within 24-48 hours.

Yes! We deliver pan-India through trusted courier partners.

Yes! Free shipping on orders above ₹1,299. Below that, standard shipping is ₹80.

Contact us on WhatsApp with your tracking number and we'll investigate immediately and keep you updated.

We offer 7-day returns from delivery date. Items must be unworn, unwashed, and have all original tags attached.

Message us on WhatsApp within 7 days of delivery. We'll provide the return address and instructions. Easy!

Yes! Size exchanges are free. We'll send you the correct size as soon as we receive your return.

Refunds are processed within 5-7 business days after we receive your return. The money will be credited to your original payment method.

We accept UPI (Google Pay, PhonePe, Paytm), Credit/Debit Cards, Net Banking, and Cash on Delivery (COD).

Yes! Cash on Delivery is available with a ₹50 handling charge.

Absolutely! All payments are processed through secure, encrypted gateways. We never store your payment information.

Check our detailed Size Guide with measurement instructions and size charts. Measure yourself accurately for the best fit!

No worries! We offer free size exchanges within 7 days. Just message us on WhatsApp.

Hand wash in cold water with mild detergent, air dry, and avoid bleach or harsh chemicals. This keeps your pieces beautiful longer!

Yes! We use premium materials and each piece is quality-checked before shipping. We stand behind our products 100%.